No two businesses operate in the same way, Conduit strives to understand the commercial motives of each of our clients, before developing a commercial platform, which will allow us to deliver the best economic benefit without sacrificing quality.
We provide all of the multi-channel, multi-national services expected of a top 5 business process outsourcer for customer contact. We carry out an audit on any new business in advance of implementation to ensure a balanced scorecard of KPI's has been developed, which will provide the true comerical value and support the ongoing enhancement of our client's business model.
With a history that spans client service oriented customer contact outsourcing and retail focused directory enquires Conduit is uniquely positioned to balance service excellence, operational efficiency and the importance of managing costs. We will never compromise service quality to save money, but our ground work prior to implementation will ensure we deploy processes and skills to make our clients achieve more with less.
Focused on value: Conduit doesn't provide cheap services. We provide services that produce the most significant value aligned to your business costs, whether we are increasing your revenue more or decreasing your costs, Conduit provides strategic insight to improve the performance of your operation. Our dedicated operational design teams will work with you to develop tailored solutions that answer today's requirements and anticipate those of tomorrow.
Focused on customers: You will value our efficiency - your customers will value our service. We encourage you to measure our value by the KPIs that matter, customer satisfaction, loyalty, spend and repeat usage.
Focus on results: Because we're confident our services will deliver the results we promise we aim to develop a contract driven by your objectives for operational performance, service quality and customer satisfaction.
Just as your customers comes first in your thinking, you will always come first in ours.