Conduit provides customer management solutions for a number of pan-European operations. We have expertise in managing voice and multi-channel e-mail, web-chat, SMS services for organisations across Europe.
We provide specialist customer service agents managing English, French, German, Spanish, Italian, Dutch and Polish languages from our specialist multi-lingual site in Dublin.
We can also offer additional localised solutions for European markets including French centres, with the off-shore option of Marrakesh, Morrocco, Italian centres with the off-shore option of Albania and we also provide multi-lingual services from our Swiss and Austrian call-centres managing French, German and Italian customers.
Our multi-lingual services extend beyond the confines of managing voice calls, we have full operations designed for localising our multi-lingual services. This includes the provision of local geographic number terminations for each market, the provision of multi-channel tools for the routing of multiple language contact types. All of our services are backed up by full quality management for each language including call recording and quality assessment, in the language required.