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News Archive 2010

Call centre staff help raise £500 for Parkinson’s UK

20th May 2010
Employees at a South Wales-based outsourcing contact centre have raised £500 for Parkinson’s UK in support of affected colleagues – while learning about the condition from experts. Staff from Conduit’s sites at Cardiff Gate, Cardiff Hodge House and Swansea SA1 held cake sales, raffles and dress-down days to collect funds for the charity’s annual awareness week. more
 

Efficient outsourcing and leading in a recession

9th April 2010
Following the lean times of the recession many companies are closely examining their leadership techniques and increasing efficiencies within their operation. Denis Creighton, explains how results-focused leadership techniques can help organisations to continue recruiting throughout the recession and explains how leaders can improve their business processes and prepare for the upturn, without massive costs by outsourcing central functions more
 

Deputy Council Leader praises Conduit

March 2010
The Deputy Leader of Cardiff Council has praises a Cardiff Gate contact centre for creating hundreds of jobs in the recession – with plans for more in the pipeline. more
 

Back to the Future - What does the next Decade hold for your business?

Facilities Management Journal – March 2010
Denis Creighton, European Chief Executive Officer of Conduit, one of Europe’s largest outsourcing contact centre business, explains why outsourcing certain functions such as customer service can be a fail-safe method by which to meet increases in demand, enabling growth and recovery without financial commitments, which have caused so much pain over the past two years. more
 

Conduit Pull Together Team Effort for Sport Relief

March 2010
Employees at Cardiff-based outsourcing contact centre Conduit are aiming to top the £110,000 Sport Relief donations calls the company took in 2009 with their efforts this year. more
 

Deputy Council Leader Praises Job Creation of Local Contact Centre Employer

February 2010
The Deputy Leader of Cardiff Council has praised a leading local contact centre for creating hundreds of jobs in the recession- with plans for more in the pipeline. more
 

Redundant father and son get the call for new careers

January 2010
New skills have put a South Wales father and son firmly back on their feet again after they suffered redundancy. more
 

Customer Service Award

January 2010
Conduit recently received 1st place for the ‘Best Sales / Telemarketing Campaign’ at the Irish Contact Centre Management Association Awards ceremony in Dublin. more
 
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