2009

• In partnership with BT we were successful in securing the Irish 999 (emergency calls) businesss
• Commenced as call centre provider for Bord Gais’s entry into the Irish electricity market
• Began working with O2 in Ireland

2008

• Conduit appointed as the European Contact Centre provider for Life Line Screening
• Appointed by BSkyB, leading broadcaster and operator of the UK’s largest digital pat television platform, to support UK customer base
• Successful in winning the Department of Social and Family Affairs (DFSA) contract partnering with Delarue, a Smurfit subsidiary, providing Card Bureau Services.

2007

• Conduit adds Tesco Mobile to it’s list of clients

2006

• Appointed by Talk Talk in Ireland to support all their Customer Care needs
• Conduit is acquired by INFONXX, the global directory enquiry organization
• Our partnership with Tourism Ireland is named ‘Best Outsourced Relationship’ in the UK Contact Centre Awards; our partnership with Vodafone is a finalist in the same category
• Appointed by Aer Lingus to build an email automation system

2005

• Conduit launched 118.com

2004

• Conduit secures first contract with Vodafone. Today Conduit provides the mobile leader with a broader services portfolio than any of its outsourced providers.
• Conduit wins multi-national, multi-channel project for Tourism Ireland providing service to 15 countries in 6 languages

2003

• Company was taken private
• Launched 118 888 in the UK

2001

• Conduit opened it’s flagship,600 seat call centre in Cardiff.
• Signed big deal outsourcing deal with Bord Gais
• Launched 118 811 in Austria
• Launched 1850 in Switzerland
• Commenced working with Telewest

2000

• Listed on the NEUER Market in Germany
• Formed partnership with Sonera

1999

• Launched 11850 In Ireland
• Entered UK Market as an Outsourced DQ partner

1998

• Deregulation OF Directory Enquiries in Ireland prompts Conduit’s entry to this market, where we quickly secured a 30% market share.
• We also established a subsidiary in Austria

1997

• Commenced our first outsourced call centre business with Digifone (O2)

1996

• Conduit was founded in Dublin, Ireland with a 15 seat customer service operation.