Conduit is an outsourced Contact Centre provider specializing in BPO. We provide numerous types of services, including services for customer care, telemarketing and debt cycle management. Conduit group leverages a global call-centre network with 27 international call-centres in 10 countries.
Conduit designs, develops and delivers customer contact management solutions for numerous stages of the customer lifecycle including
- Customer Sign –Up and Retention
- Account Management
- Customer Acquisition Strategies – Cold, Warm, Inbound and Outbound
- Technical Support Services
- Customer Retention Strategies
- Debt Cycle Management
- Back-Office Administration
- Third Party Management
- Retail Support Services
Conduit’s service delivery specialism includes:
- Green-field new business launches
- First time outsourcing management
- High Volume / High Performance Service
- Service growth, expansion and new service addition
- Full business Process Outsourcing
- Transition from other operators
Conduit’s core European centres are based in Dublin, Ireland and Cardiff and Swansea, UK, from which Conduit operates 2000 full-times contact centre employees. Our hallmark is in combining rigorous operational efficiency with intense client business focus to deliver business value and continuous competitive advantage for our clients. With more that 12 years experience in providing call centre support for many leading customer service, sales and public interest led organizations, Conduit is firmly established as a professional, customer focused and economically effective contact centre provider. Alongside its outsourced client services business, Conduit also operates highly successful directory assistance and multi-channel information services for not only its own retail brands (11850/118118) but for some of the world’s leading telecoms companies, such as Orange and Vodafone.
Conduit’s core attributes are:
- High performance and high quality Customer Care and Customer Contact Operations
- Experienced Management Team
- A heritage in business efficiency and a keen appreciation of commercial realities
- A flexible infrastructure of people and technology in high value locations
Active in telecoms, media, retail, public sector, leisure and entertainment, Conduit understands the demands of competitive commercial markets where customer satisfaction and service quality are at the forefront of the daily operational goals. We strive to balance technology and human capital, through both our own large teams and our partners, to help us to work smarter, reducing wherever possible, the intrinsic and on-going cost of providing outstanding service results.
In early 2006, Conduit became a wholly owned subsidiary of the US based kgb_ (formerly InfoNXX Inc group), the world’s largest independent Directory Assistance provider and the fastest growing customer care provider in the US. This has considerably enlarged Conduit’s technology footprint by providing first class readily available multi-channel solutions for SMS and web as well as capacity and well established operations, “onshore” in France and Italy and “offshore” in the Philippines.
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