The Conduit Agent Desktop
We have developed a standard thin client for all our centres that reacts to the type of call that is being handled. This “dashboard” will tell our agent or CSR the relevant information in relation to the call and also display how the agent and the service is doing.

The Conduit “a la carte” IVR Menu
We provide a series of “ready to go” IVR applications that can be customised to provide a quick solution to your business process.

The Conduit “Personal Agent Greeting”
A standard service that ensures your call gets the right greeting every time in the agents voice and is undetectable to the client. You can also ensure greeting changes or seasonal greetings are enforced across 100% of your calls instantly.

The Conduit Data Interaction Centre
Our standard desktop client allows us to access the right data for calls and deliver that data through your medium of choice whether it’s via Voice (Live or IVR), SMS, Mail or Web.

The Conduit “Conversation Builder”
A dynamic tool that enables us to build the call flows with you using a combination of IVR and live voice.

Conduit Knowledge Base and Knowledge Server
We can deliver your data securely via your medium of choice and empower our agents to provide the right information every time.

Conduit Campaign
This proactive service contacts your customers through your preferred medium. Follow ups can be scheduled and customers can even request callbacks at specific times.

Data Management
We have great experience in managing large data sources quickly and efficiently. Whether your data is Static, Dynamic or Transactional we can manage it securely and ensure the right people get the right data at the right time.