Our in-house technology teams bring experience and insight, which dramatically improve operational performance and customer experience. By working in partnership with leaders in the technology market including Sabio, Aspect and Performix and with over 20 skilled and experienced IT professionals, we are able to shape, design, deliver and operate a tailor-made world class customer-focused environment.
In order to support the range of contact centre services we offer to our clients there is several key skills required which include:
- Project and programme management
- Technology architecture
- Systems integration
- Systems design and development
- Web design and development
- Telephony management
- Application management
- Infrastructure management
Our state of the art technological platforms, comprehensive in-house design and development skills enable Conduit to offer the following suite of specialist capabilities.
- CRM systems
- Web and integration technologies
- Speech recognition and telephony solutions
- Asset management solutions
- Document and knowledge management
- Enterprise Resource Planning
- Multi-media contact channels
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