Conduit is one of the largest providers of contact centre outsourcing services in the UK and Ireland. We have a distinguished heritage of managing large scale contact centre operations for leading brands. Through this experience, we have a developed a robust and highly flexible operating model that guarantees performance based on our clients’ priorities.

Conduit focus’s on the ‘economic value’ of interactions in contact centres to ensure the operations we deliver for clients are ‘profit’ centres. We deliver leadership and continuous improvement for clients in the following areas:

Customer Service Excellence
Upsell, Cross Sell and Average Order Value
Retention and ARPU Increase
Efficiency and Cost Management
Process Innovation and Service Improvement
Six Sigma
Resource Adherence and Real Time Management

Conduit provides the following services for clients:
Inbound Call Management

Customer Services
Technical Support
Sales
Multi-lingual
Collections
Credit Management
Retentions
High Value Customers
Concierge
Information lines
DRTV
Response / Crisis Management
Fast Mobilisation

Outbound Call Management

Sales
Service
Retentions
Collections
Information / service updates

Webchat

Browser support

SMS

2 Way SMS
Ask Us Anything
Collections

Automated Solutions